Your projects and IT service desk, under one roof.
Crostera brings project management and an IT service desk together in a single application. Your teams work in the same place, and your end users know exactly where to raise a request. Use it as a service desk for your IT support team, or together with your software team for project management.
Scattered requests, a fragmented picture
When requests get lost between e-mail, phone and messages
When requests reach the IT team through different channels, no one knows who has which request, how long it has been waiting or when it will be resolved. Employees keep asking about the same request, and the team can’t measure its workload or performance.
When projects and requests live in separate tools
In many companies, the software team manages its projects in one tool while the IT team handles incoming requests in another. Information gets lost between the two, the same work is recorded twice, it’s hard to follow a support request that needs development, and managers can’t see the full picture.
In both cases, Crostera brings the work together in one place.
Project management
Kanban board
Drag and drop cards and reorder them within a column.
Powerful table view
Filter and sort, then share your view with a teammate via a link.
Detail panel
Comments, attachments, activity history and custom fields on a single screen.
Internal notes
Team-internal discussions are kept separate and are never visible to the requester.
IT service desk
End-user portal
Employees raise requests, track their status and reply. The portal works comfortably on mobile too.
Requests by e-mail
E-mails sent to your support address automatically become requests; updates are sent to the requester by e-mail.
Request types and categories
Define separate fields and rules for each request type.
Automatic assignment
Requests are routed to the right person based on the rules you set.
Approval workflows
Route requests that need approval to the relevant manager.
SLA tracking
Track response and resolution times against your business-hours calendar and spot breaches in time.
Canned responses, satisfaction surveys and auto-close
Keep routine tasks from eating into your team’s time.
From support request to development, seamlessly
If a support request requires software development, move it to the relevant project with a single click. The request and the project task stay linked, and the requester can follow the process from start to finish.
Effort and reporting
Effort logging
Enter time in natural notation such as “2h 30m” or “1.5d”.
Timesheet
See the time each person spends, day by day, colour-coded against the daily target. Export to Excel or print as PDF.
Dashboards and flow reports
Track project progress, cumulative flow, request volume and SLA performance.
Company overview and “My work”
Managers see the full picture; employees see their own day.
Secure and enterprise-ready
Company data kept separate
Each company’s data is separated at the database level.
Role and permission management
Define roles that match your department and team structure; give department managers a read-only view.
Flexible sign-in
Sign in with e-mail and password or with a Google account.
Turkish and English interface
Each user chooses their own language.
Light and dark theme
Two theme options for comfortable work.
Works like an app on phone and desktop
Add Crostera to your phone’s home screen or install it as an app on your computer.
Try Crostera now
Explore the ready-made demo company with different roles, no sign-up required.